I've booked the wrong tickets, what do I do? Tickets are sold on a non-refundable, non-transferable basis. If you have made a mistake on your order and booked incorrectly, please contact us via Live Chat for further assistance. Related articles I would like to change the date/time of my booking How do I contact you with a guest enquiry? I need to add/remove tickets to my order. What if I'm running late for my time slot? I have booked my tickets online, but not received an e-mail confirmation?