I've booked the wrong tickets, what do I do? Tickets are sold on a non-refundable, non-transferable basis. If you have made a mistake on your order and booked incorrectly, please contact us via Live Chat for further assistance. Related articles Can I contact you via Live Chat? I would like to change the date/time of my booking I have booked my tickets online, but not received an e-mail confirmation? When is SEA LIFE Blackpool Open? How do I redeem a 2 for 1 voucher at The Blackpool Tower Dungeon?