I've booked the wrong tickets, what do I do? Tickets are sold on a non-refundable, non-transferable basis. If you have made a mistake on your order and booked incorrectly, please contact us via Live Chat for further assistance. Related articles I would like to change the date/time of my booking How do I contact you with a guest enquiry? I have received an error message when making a booking. Is The Blackpool Tower Dungeon wheelchair accessible? I have booked my tickets online, but not received an e-mail confirmation?